Most of the people from the United States are still Blackberry users. Blackberry phones normally do not have any issues using email services. But in recent years, when the blackberry users tried adding SBCGlobal Yahoo mail on Blackberry smartphones, they started facing problems.

Some Blackberry Phone Models :

Bold 9700, Bold 9000, bold 9650, bold 9780, bold touch 9900, bold touch 9930 , Storm2 9520, storm 9500, Storm3, curve 8980 ,curve 8900, curve 8530 ,curve 8520, curve 8330, curve 8320 ,curve 9320, curve 9220, curve 3G 9300 ,curve 3G 9330, curve 9370, curve 9360, curve 9350, curve 8300 torch 9860, torch 9850, torch 9810, BlackBerry 10 smartphone or BlackBerry PlayBook

The email address or password invalid. Verify your email ID and password. or try resetting your login password. If the error persists, then contact sbcglobal.net customer service or Yahoo! Help.

If the same process has been done on BlackBerry 10 smartphone or BlackBerry PlayBook or BlackBerry smartphones powered by Android, then here is the message that they come across

• Not able to find connection information. Kindly use advanced setup

• The login info for your account has been changed or is not correct. Kindly update login information and try again.

• Unable to authenticate your account, kindly update the settings for the account and try again.

Problem 1 : The login details you entered for SBCGlobal email account is not correct.

Solution : Re-enter your login information. Verify your details.

Problem 2 : A CAPTCHA response is expected from SBCGlobal Yahoo email account.

Solution : Sign in to SBCGlobal net email account through desktop website in order to clear CAPTCHA challenge.

Problem 3 :  Inactive SBCGlobal Yahoo email account.

Solution : This happens when your account is not active for 4-5 months straight. Log in and reactivate your account.

Problem 4 : User’s age not eligible to use an email account.

Solution : Go to Edit Profile from your SBCGlobal’s account settings. Check if you have entered correct birth-date. Correct if it is wrong.

Problem 5 : Authentication token for SBCGlobal.net account has expired.

Solution : Change your SBCGlobal Yahoo email account’s password and integrate your sbcglobal net account after 4-5 minutes.

Problem 6 : Enabling 2nd sign-in verification on SBCGlobal account.

Solution :

1. Sign in to your SBCGlobal email account.
2. Go to Settings and select ‘account info’
3. Click on ‘app password’ and then, create a new application password.
4. Select ‘Generate password’ and then, integrate your mail ID to BlackBerry with app password.

Problem 7 : Authentication needs to be done through a verification code as the email service is going towards a ‘password free’ mode.

Solution :

1. Launch BlackBerry web browser.
2. Go to www.sbcglobal.net or mail.yahoo.com.
3. Sign into your email account.
4. Choose your code verification method i.e. phone or email.
5. After you receive the code, add it in the respective field.
6. Once the process is finished, re-integrate your SBCglobal account in your Blackberry phone.